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Current Info
We have discontinued our program for the Vauban tours. Thank you for your interest in our environmental district.
Information about Vauban can still be found on the Sights of Vauban website. We also recommend the Vauban Brochure from the District Association Vauban e.V.
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GTC General terms and conditions
– Edition of 2018-03-22
(This is a translation of our General terms and conditions, the
original is written in german)
1) By sending this online-form or receiving a written book entry by letter a guided tour is binding. Same is valid by a confirmation of an offer.
2) Canceling a date or changing a date a written form is obligated. For cancelled dates naturConcept basically invoices a reversal tax. Therefore there are different deadlines and different payments:
- Canceling a date less than 31 days before the date = 15 % of the price of the booked tour;
- Canceling a date less than 15 days before the date = 30 % of the price of the booked tour;
- Canceling a date less than 48 hours before the date = 50 % of the price of the booked tour;
- Canceling a date less than 4 hours before the date = 70 % of the price of the booked tour;
- Beeing absent without information = 80 % of the price of the booked tour;
- Changing a date less than 14 days before the date = 10 % extra charge added to the price of the booked tour;*
- Changing a date less than 48 hours before the date = 20 % extra charge added to the price of the booked tour;*
- Changing a date less than 4 hours before the date = 30 % extra charge added to the price of the booked tour;*
Late arrivals more than 15 minutes we don't do an extension of the term. Only if we are able to organize we offer an extension of the term by fee about EURO 60.00 an hour (plus VAT).
3) The participants of one group are limitted to 25 members. In case of more members we offer to run an extra group. The prices listed on our page 'Prices' are valid for only one group with max. 25 members. Other agreements are required to be done in written form.
4) Payment on receipt of invoice, payment deadline is after 30 days. Payment within 30 days is strictly net.
In case of delayed payment naturConcept charges a damage caused by default. For consumers we are demanding an interest about 5 points over the german base lending rate, for tradesmen 8 points over the german base lending rate.
5) If the recipient of the invoice has his business location not in Germany we offer guided tours only against prepayment.
6) In fact of the bank commission naturConcept charges Euro 16.00 for each cheque issued in EC-countries, and Euro 5.00 for each cheque issued in Germany (other countries please call).
7) naturConcept is not liable for damages or thefts happened during our excursions. We also are not responsible for damages in conjunction with thunderstorms, traffic or rough terrain.
Watchful attention by passing rails of the tram is recommanded. Participation of our excursions take place at his own risk.
8) Subjected to contractual partners of trade the place of jurisdiction is Freiburg at the Breisgau.
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* Changing a date or to substitute lost times naturConcept can only realize it if there are good organisational conditions.
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Download
gtc, pdf-file (20 KB)
Hint
Inside the EC and the Euro-area bank transfer by using BIC/IBAN is without charges.
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